BGS Utilities are a national multi utility connections company working with a wide range of the UK’s top commercial construction firms, local authorities, housing associations and national housebuilders. Established in 2001 and incorporated in 2003, BGS Utilities started life as Birchwood Gas Services, but quickly had to rebrand to BGS with the addition of water and electricity service delivery.
Originally, BGS’ activity was to assist in the installation of gas services, and making getting connected as easy as possible. Being customer focussed in a market where the customers’ satisfaction is often overlooked, we were quickly asked if we could provide the same service with electricity and water connections – and we obliged! Our easy to use multi-utility service proved very popular, and further growth followed soon after.
The next step for BGS following the deregulation of the utilities sector was attaining Lloyds accreditation- combining our experience of customer service and easy to use approach with in house engineering. Becoming Lloyds accredited allowed us to have almost full control of the utility connection process, and in turn rely less on 3rd parties. This allowed us to provide even better service, flexibility, control of safety practices and price. Once we had more control of price, we began to be able to compete more effectively for large multi-lay housing estates and deliver them successfully, in addition to the site preparation and feasibility works we had already been providing for this type of project.
At BGS Utilities, remaining committed to our original focus on customer service has served us well. It has helped us stand out from our competition and see the controlled growth that we are looking to continue into the future.
At BGS Utilities our objective is to be known nationally as a dynamic & reliable multi-utility company. We are working towards this by:
Providing one point of contact for construction managers; being flexible with designers; predictable to quantity surveyors; trusted by health and safety officers; organised with site managers; protective of the environment; and by providing a supportive and enjoyable workplace for our employees.
At BGS Utilities we have developed a set of values that we work by. By bringing our values together, we will accomplish our vision.
Dedication to one to one customer service
All of our schemes are managed from inception to completion by one dedicated project manager. Our customers have direct contact details for their project manager, who is able to look after everything from feasibility studies through to new installations.
Total commitment to safety every day
Safety is our number one priority. Developers must have complete confidence in us to work in a safe manner and maintain their high standards. By working with our customers and maintaining communication, we aim for zero incidents.
Fairness and consistency in pricing
Our customers need to know that we are fair and consistent when producing quotations. Some projects don’t have time for multiple quotations and it is important that there is trust in place to facilitate this.
Focus on staff training
From our Project Managers to on site teams, training is something we have passion for. Our site teams have to be thoroughly trained to satisfy our accreditations, and our Project Managers to ensure the smooth progression of our schemes.
Protection of the environment
It is crucial for the longevity of both our organisation and our planet that we care for our environment. This includes the economy of our vehicles, minimising miles travelled, noise and dust pollution, sustainable purchasing and responsible disposal of materials.